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Great Lakes Region It was the first of the year and bad weather was moving in as 14-year veteran Kristin Danninger worked the radar ap- proach position at Madison. A couple of VFR flights had already returned to MSN due to decreasing visibility when N6085M called in distress – a novice pilot stuck in the clouds near Baraboo Dells Airport. N6085M: Madison Approach, Cessna six- zero-eight-five mike… flew into absolutely no visibility. I need your help getting outta here. DANNINGER: November six-zero-eight- five mike, can you climb VFR? N6085M: I'm gonna climb…I can't climb VFR. I'm in a zero visibility. Knowing that a Cessna aircraft had flown VFR into Portage Airport a little while be- fore, Danninger suggested the aircraft head eastbound. "I still have zero visibility at two thousand seven hundred," responded the pilot after descending a bit in hopes of catching a glimpse of Portage. "It's not gonna hap- pen." "I would just suggest you continue east- bound then," advised Danninger in her comforting Midwest accent. "Hopefully the conditions will improve." With the aircraft now headed towards MSN, where conditions were still VFR, Danninger went ahead and asked the nec- essary questions in order to assist the dis- oriented aircraft, learning that the pilot not only had zero instrument training but had just received his pilot's license the day before. Danninger calmly made several sugges- tions in order to get the now panicking pilot safely back on course and consis- tently above minimum altitude, making certain to clarify the aircraft's intentions throughout the situation to ensure that both remained on the same page. A few minutes later, the pilot received ground contact and Danninger success- fully used her geographical knowledge of the area to point out the interstate high- way below that led to the airport– a sight that brought tears to the eyes of the pilot. With the runway and approach lights set on high, Danninger oriented him for the best runway and ensured he was com- fortable before transferring him to the tower. The tears were proof enough of the emo- tional situation that took place on Jan. 1, 2009, as the pilot realized the seriousness of the situation and the fact that it could have so easily ended in tragedy. During what started out as a routine day for Dan- ninger quickly turned complex due to this series of unforeseeable events; however, the end result was a safe and successful one thanks to her calm, patient and pro- fessional demeanor throughout the entire 20 minutes, as well as her undeniable knowledge of the area that enabled her to perform her job to the very best of her ability. The next day, the pilot and his girlfriend drove back from Illinois to personally thank Danninger for her help – an act of kindness that showed the appreciation this controller undoubtedly deserved, though in no way expected for something she would describe as simply her "job." 12

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