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12 employee, the following procedures will apply: STEP 1 . An employee must submit a grievance in writing concerning a particular act or occurrence within tw enty (20) calendar days of the act or occurrence, or the date the employee became aware of the event. A grievance concerning a continuing act or occurrence may be submitted at any time. Step 1 grievances shall be submitted to the ATCFC or his/her designee . If requested by the grievant, the ATCFC shall promptly arrange for a meeting to occur no later than ten (10) calendar days following the date the grievance was received. The ATCFC will provide a written response within ten (10) calendar days of the date of the meeting with the employee(s)/representative regarding the complaint. If no meeting was requested, the ATCFC will provide a written response within ten (10) calendar days of the date the grievance was submitted. These timelines can be exte nded by mutual agreement. The grievance shall include: 1. Date of alleged violation and date submitted; 2. Name of the grievant; 3. The name of his/her Union Representative 4. Issue(s)/subject; 5. Statement of facts and description of dispute; 6. What article of the Agre ement , regulation, policy or law has been allegedly violated, misinterpreted, or misapplied; This is not meant to be all inclusive; 7. Remedy sought; 8. Whether or not a meeting is requested to present the grievance. STEP 2. If the aggrieved Party is not sati sfied with the results achieved through Step 1 and wishes to pursue the grievance further, the grievance must be elevated in writing to the Aviation, Operation and Training Branch Chief within twenty (20) calendar days after the Management decision at Step 1. If requested by the grievant, the Aviation, Operation and Training Branch Chief or his/her designee shall promptly arrange for a meeting in person, by telephone or via Video Teleconference (VTC) to occur no later than ten (10) calendar days following the date the grievance was received.

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